Terms and Conditions

These service terms explain the main rules for accessing and using the SpinGrande Casino website, your player account, the casino games, promotions, and related services (the “platform”). They are designed to set clear expectations in plain language and help both you and SpinGrande Casino understand your rights and responsibilities.

By visiting the website, creating an account, depositing, playing, or using any part of the platform, you confirm that you understand and agree to these conditions of use. If you do not agree, please do not register or use the services.

Who Can Use the Platform (Adults Only)

SpinGrande Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Make sure that online gambling is legal where you are located and that you are allowed to participate.

Access may be restricted in certain countries or regions. If you attempt to use the services from a restricted location, your access may be blocked and your account may be reviewed. Some offers and promotions (including certain welcome bonuses) are not available to players in the United States.

Setting Up Your Account the Right Way

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details and any other information requested during registration or later verification.

Key account rules:

• Your account must be registered in your own name.
• You may only hold the number of accounts permitted by the operator. In most cases, one person is allowed one account.
• You must keep your registration details current. Outdated or incorrect details can delay withdrawals and verification.

SpinGrande Casino may refuse a registration request or close an account where it has reasonable grounds to do so (for example, if information appears false or duplicated).

Identity Checks (KYC) and Verification: What to Expect

To help protect players and meet security and regulatory obligations, SpinGrande Casino may ask you to verify your account. This may happen at registration, before a withdrawal, or at any point where additional checks are needed.

Verification can include requesting documents or information to confirm:

• Your identity and age
• Your address or country of residence
• Ownership of a payment method (for example, card or e-wallet ownership)
• Source of funds or additional account details where appropriate

If requested documents are not provided within a reasonable time, certain account functions (such as withdrawals, bonus eligibility, or deposits) may be limited until verification is completed.

Your Player Account: Security and Personal Use Only

You are responsible for keeping your login details confidential and for all activity carried out through your account, whether or not you authorized it.

Your account is personal and must not be:

• Shared with another person
• Transferred, sold, or gifted
• Used on behalf of someone else

If you believe your account has been accessed without permission, contact support as soon as possible so the account can be reviewed.

Deposits, Withdrawals, and Your Balance

SpinGrande Casino supports a variety of payment options, which may include Visa, MasterCard, Apple Pay, Google Pay, Bank Wire Transfer, Skrill, Neteller, PaySafeCard, MiFinity, eZeeWallet, CASHlib, Flexepin, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), and USD Coin (USDC). Availability can vary by country, currency, provider rules, and internal checks.

Important points to know:

• Deposit and withdrawal limits, fees (if any), and processing times may vary by method and by player.
• Withdrawal requests can be reviewed before approval, including checks related to verification, payment method ownership, gameplay, and promotion terms.
• SpinGrande Casino may perform reasonable checks to help prevent fraud, protect players, and ensure transactions are processed correctly.
• Your account balance may include separate funds (for example, cash balance vs bonus balance) depending on the promotion you use.

Bonuses and Promotions: Bonus Terms Matter

Promotions can include deposit matches, free spins, cashback, and other limited offers. Each promotion may have its own bonus terms, and those specific rules apply alongside these platform rules.

Common promotion rules may include eligibility requirements, wagering requirements, time limits, game restrictions, and maximum cashout limits. Always review the specific promotion details before opting in or depositing.

Example: Welcome offer rules (summary) SpinGrande Casino may offer a multi-deposit welcome package using bonus code GRANDE1 on the first deposit, with later deposits credited automatically when eligible. Typical rules that may apply include:

• Minimum deposit: €20
• Validity period: 7 days per bonus
• Wagering requirement: 40x (deposit + bonus)
• Free spins tied to a specific slot (for example, Coins of Zeus) and may have their own wagering rules
• Maximum cashout caps may apply (for example, up to €5,000 for the welcome package), and separate caps may apply to winnings from bonus funds and free spins
• Contribution rates can vary by game type (for example, slots may contribute more than table games or live casino)
• A maximum bet limit may apply while a bonus is active

If a promotion is restricted in your country (including the United States for certain offers), you may not be eligible even if you can access the website.

Game Access and Platform Availability

SpinGrande Casino aims to provide reliable access to games and services, but availability can change. Games, features, payment methods, and promotions may be affected by:

• Your location and local restrictions
• Your device and browser compatibility
• Scheduled maintenance or updates
• Software changes from game providers
• Unexpected technical issues

SpinGrande Casino may add, remove, suspend, or limit games, promotions, or platform features at any time to maintain service quality, comply with requirements, or manage risk.

Fair Play Rules: What’s Not Allowed

Using the platform means playing fairly and using the services for personal entertainment. Prohibited behavior includes, but is not limited to:

• Providing false or misleading information
• Fraud, payment abuse, or chargeback misuse
• Collusion with other players or coordinated play intended to gain an unfair advantage
• Bonus misuse, including using multiple accounts or patterns intended to exploit promotion rules
• Attempting to interfere with the platform, games, or promotions (including hacking or manipulation)
• Using unauthorized software tools, scripts, bots, or automated play
• Allowing someone else to access or operate your account

If activity appears inconsistent with fair use, SpinGrande Casino may review gameplay, transactions, and promotion usage.

When SpinGrande Casino Can Limit Service, Suspend Bonuses, or Close Accounts

To protect players and the integrity of the platform, SpinGrande Casino may take reasonable action when it believes the rules have been broken or when required checks are incomplete. This can include:

• Refusing a deposit or withdrawal request pending review
• Limiting access to certain services or promotions
• Suspending or removing bonus eligibility or bonus funds where promotion rules were not followed
• Freezing transactions temporarily while verification or security checks are completed
• Suspending or closing an account in cases of confirmed misuse or repeated violations

Where possible and appropriate, SpinGrande Casino aims to handle reviews fairly and proportionately.

Errors, Mistakes, and Technical Problems

From time to time, technical issues can occur. These may include interrupted sessions, game malfunctions, display errors, incorrect balances, pricing or paytable mistakes, or promotional configuration errors.

If an obvious error occurs, SpinGrande Casino may correct it and adjust account records in a fair and reasonable way. This may include voiding bets or reversing transactions directly affected by a confirmed malfunction or incorrect crediting.

Responsible Gaming: Keeping Play Under Control

Gambling should be treated as entertainment, not a way to make money. If playing stops being enjoyable, take a break and seek support.

SpinGrande Casino may offer responsible gaming tools, such as deposit limits, loss limits, session limits, time-outs, or self-exclusion options, depending on your location and account settings. You are encouraged to use these tools if you feel you need extra control.

You can also review guidance and tools on the platform’s responsible gaming page if available: Responsible Gaming.

Ownership of Site Content and Branding

The platform’s design, branding, text, graphics, software elements, and other original materials are owned by SpinGrande Casino or used under license. You may use the website for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where such use is allowed by law.

Third-Party Game Providers and Linked Services

Some parts of the platform are delivered through third parties, such as game studios, payment providers, identity verification services, and other technical partners. This can include casino content from providers such as Evolution Gaming, NetEnt, Pragmatic Play, Spribe, and others.

These services may be subject to provider availability and operational limits. SpinGrande Casino is not responsible for third-party outages or delays outside its reasonable control, but it will aim to support players where issues impact gameplay or payments.

Liability Limits in Plain Language

SpinGrande Casino works to provide a secure and functional platform, but it cannot be responsible for every type of loss or disruption. To the extent allowed by applicable law, SpinGrande Casino is not liable for losses or damages caused by:

• Interruptions, downtime, or technical failures
• Your device, internet connection, or browser issues
• Incorrect actions taken by you (for example, sending funds to the wrong address or using an unsupported method)
• Failures or delays caused by third-party providers
• Events outside reasonable control (such as outages or force majeure events)
• Misuse of your account or failure to keep login details secure

Nothing in these terms limits liability where it cannot be limited under applicable law.

No Promises of Always-On Access

The platform and all services are provided on an “as is” and “as available” basis. This means SpinGrande Casino cannot promise that the website will be available at all times, that every game or feature will always run without error, or that access will be uninterrupted in every location or on every device.

Updates to These Site Terms

SpinGrande Casino may update these site terms from time to time to reflect changes in the platform, security practices, legal requirements, or operational needs.

When updates are posted on the website, the latest version will apply from the date of publication unless stated otherwise. Continuing to use the platform after updates are posted means you accept the revised terms. It’s a good idea to review this page periodically.

Other Policies You Should Review

These platform rules work alongside other important policies and pages, which may include:

• Privacy Policy
• Cookie Policy
• Promotion-specific bonus terms (where shown in the promotion details)
• AML/KYC-related information (where provided on the site)

If there is a conflict between a promotion’s specific rules and these general conditions of use, the promotion rules usually apply for that specific offer.

Contacting SpinGrande Casino Support

If you have questions about these service terms or your account, you can reach support through the platform’s help options, including live chat and email. You can also contact the official support email: support@spingrande.com.

Using SpinGrande Casino should feel clear and predictable. These rules exist to protect players, support fair play, and explain how the platform works so you can play with confidence and understand what’s expected whenever you register, deposit, claim a promotion, or request a withdrawal.