FAQ

Getting started at SpinGrande Casino is quick and easy. Simply click the “Sign Up” button on our homepage and fill in the required details, including your name, email address, and preferred password. You’ll also need to select your currency and accept our terms and conditions. Once you submit the form, check your email for a verification link—click it to activate your account. After this, you can log in, make your first deposit, and start exploring our vast library of games. If you encounter any issues during registration, our support team is available 24/7 via live chat or email to assist you.

All new players at SpinGrande Casino can unlock our Grand Welcome Bonus, which offers up to $/€1,000 and 500 Free Spins spread over your first three deposits. To claim this promotion, use the bonus code “GRANDE1” on your first deposit of at least $20. Each deposit will earn you a portion of the total bonus and free spins. Be sure to review the full bonus terms, including wagering requirements and game contributions, before claiming. Regular reloads, cashback, and free spins promotions are also available to active players—check our Promotions page for the latest offers.

At this time, SpinGrande Casino does not offer a no deposit bonus for new players. All bonuses require a qualifying deposit to activate. However, we recommend keeping an eye on our Promotions page and subscribing to our newsletter, as we occasionally run special events or limited-time offers that may include no deposit bonuses or free spins. Always check the bonus terms and any requirements before claiming a new promotion.

We support a variety of secure payment methods, including Bank Wire Transfer, Visa, MasterCard, eZeeWallet, Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). To deposit, log in to your account, visit the Cashier section, choose your preferred method, and follow the prompts. Most deposits are instant, with no fees. For withdrawals, navigate to the Cashier, select your method, and enter the withdrawal amount. Withdrawal times vary by payment type, but cryptocurrencies and e-wallets are typically the fastest. Be sure to complete account verification (KYC) before making your first withdrawal.

Wagering requirements are a multiplier that determines how many times you need to play through your bonus (and sometimes deposit) before you can withdraw any winnings. For example, if you receive a $100 bonus with a 35x wagering requirement, you must wager $3,500 before cashing out bonus-related winnings. Always check the specific terms for each offer, as game contributions may vary—slots usually count 100%, while table games may contribute less. Meeting wagering requirements is essential for converting your bonus funds into real, withdrawable cash.

Absolutely! SpinGrande Casino is fully optimized for mobile play. You can access our site directly through your mobile browser—no downloads required. Whether you’re using an iPhone, iPad, Android phone, or tablet, you’ll enjoy seamless gameplay, fast loading times, and access to all features, including banking, bonuses, and support. Most of our slots, table games, and live dealer options are mobile-friendly, so you can spin, deal, or bet on the go with confidence.

We offer an extensive library of slots, table games, live dealer titles, and specialty games from world-class providers like Pragmatic Play, Betsoft, Evolution Gaming, NetEnt, Red Tiger Gaming, and more. Whether you love classic slots, modern video slots, progressive jackpots, or popular table games like blackjack and roulette, you’ll find a game to suit your style. Explore top titles like Egyptian Fortunes Slots, Triple Dragons Slots, and Irish Crown Slots for unique features and big win potential.

Yes, SpinGrande Casino operates under a reputable gaming license, ensuring our platform meets strict standards for fairness, player protection, and responsible gambling. We use certified RNG (Random Number Generator) technology for all digital games, and our live dealer options are streamed from licensed studios. Always play only at licensed and regulated casinos for your safety and peace of mind.

To comply with legal and security requirements, we’ll ask you to complete a Know Your Customer (KYC) process before your first withdrawal. This typically involves providing proof of identity (such as a driver’s license or passport), proof of address (like a utility bill), and sometimes proof of payment method. You can upload documents securely through your account dashboard. Our team reviews documents promptly, usually within 24–48 hours. Completing KYC helps prevent fraud and ensures your withdrawals are processed smoothly.

Your security is our top priority. SpinGrande Casino uses advanced SSL encryption technology to protect all personal and financial data. We partner only with trusted payment providers and never share your information with third parties. Our platform is regularly audited for fairness and security, and we comply with all relevant data protection regulations. You can play with confidence knowing your funds and information are safe at all times.

If you run into a technical problem—such as a game freezing, deposit not appearing, or trouble logging in—first try refreshing your browser or restarting your device. Clear your browser cache and check your internet connection. If the issue persists, contact our support team via live chat or at support@spingrande.com. Provide as many details as possible, including screenshots if you can. Our support pros are available 24/7 to resolve any issue quickly and get you back to the action.

We’re committed to supporting safe and enjoyable play for all members. SpinGrande Casino offers a range of responsible gambling tools, including deposit limits, time-out periods, and self-exclusion options. You can set these limits in your account settings or reach out to our support team for help. We encourage all players to set a budget, stick to it, and never chase losses. For additional support, we provide resources and links to professional organizations that can help with gambling-related concerns.